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Norman Road SurgeryTel: 0121 429 6563
Norvic Family PracticeTel: 0121 565 3760
Due to the CVID-19- please DO NOT attend the surgery to book appointments. Please ring the reception to arrange a telephone triage appointment. If the GP wishes to see you then they will arrange a face to face appointment for you.
We are now seeing patients in nurse/ HCA clinics at both Norman Road and Victoria HC (Purple sites). You will be given an appointment time, and we ask that you do not attend earlier as you will not be allowed inside the building until the nurse/ HCA calls you in. Can you please ensure that you are wearing a mask or mouth covering when attending the surgery. If you have any signs of symptoms for Covid-19 do not attend the surgery.
Repeat prescriptions will be sent direct to your pharmacy. We thank you for your co-operation. Please register to order your prescriptions on-line if you have not already registered.
For general information please follow this linkhttps://www.nhs.uk/conditions/coronavirus-covid-19/
If you are concerned that you have the Corona Virus or have come in contact with the Corona Virus please follow this link - httphttps://111.nhs.uk/service/covid-19s://111.nhs.uk/service/covid-19
In addition to GP consultations the practice offers a wide range of clinics and healthcare services:
Diabetes/Asthma/Hypertension/Chronic Heart Disease/Depression/Renal Disease.
We encourage patients with these conditions to be actively involved in their own care. We offer advice and monitoring of the disease and access to specialist services when appropriate. The practice nurses maintains registers of patients with the above conditions and patients are encouraged to make appointments to see them at regular intervals.
We offer a health “MOT” which is particularly aimed to help prevent illness. Appointments are made at reception. Please bring a specimen of urine with you. The nurse will check height, weight, blood pressure, urine and immunisation status. She will answer any questions about your health and advise you about exercise, smoking, alcohol and diet.
We like to see all our patients at least once every three years.
Both doctors and nurse are actively involved in encouraging patients to stop smoking. During consultations patients are offered the option of being referred to the Smoking Cessation Services.
If you are planning on travelling abroad and you think you may need travel vaccines please either come into surgery to complete a travel vaccination form or download and complete. Please complete and hand in to the surgery at least 6 weeks before you are due to travel.
The doctors also carry out a full postnatal check six weeks after birth. Future family planning, smear, children’s development and immunisations are normally discussed at this time.
An appointment will be sent notifying the date and time of appointment for the 6-8 week check and immunisation which can also be linked with the post natal check. Appointments will then be sent for all follow up immunisations. Parents sending a representative with their child for immunisation need to send a letter of authorisation and the red book, otherwise the child will not be immunised.
We recommend that all women up to the age of 65 have regular smear tests unless advised by the doctor. If you would like the practice nurse to carry out your smear, please make an appointment with her at reception.
Social prescribing is a way for local agencies to refer people to a link worker. Link workers give people time, focusing on ‘what matters to me’ and taking a holistic approach to people’s health and wellbeing. They connect people to community groups and statutory services for practical and emotional support.
Link workers also support existing community groups to be accessible and sustainable, and help people to start new groups, working collaboratively with all local partners.
Social prescribing works for a wide range of people, including people:
If you require any vaccinations relating to foreign travel you need to make an appointment with the practice nurse to discuss your travel arrangements. This will include which countries and areas within countries that you are visiting to determine what vaccinations are required.
There is further information about countries and vaccinations required on the links below
It is important to make this initial appointment as early as possible - at least 6 weeks before you travel - as a second appointment will be required with the practice nurse to actually receive the vaccinations. These vaccines have to be ordered as they are not a stock vaccine. Your second appointment needs to be at least 2 weeks before you travel to allow the vaccines to work.
Some travel vaccines are ordered on a private prescription and these incur a charge over and above the normal prescription charge. This is because not all travel vaccinations are included in the services provided by the NHS.
Travel Health Questionnaire
To help us offer the appropriate advice, please fill out the online form before coming to see the nurse.
Travelling in Europe
If you are travelling to Europe a very useful booklet has been published with advice and guidance to help you get the most out of your holiday. To visit please click:- http://ec.europa.eu/publications/booklets/eu_glance/86/en.pdf (this is a large document and may take a minute or two to view)
Some services provided are not covered under our contract with the NHS and therefore attract charges. Examples include the following:
The fees charged are based on the British Medical Association (BMA) suggested scales and our reception staff will be happy to advise you about them along with appointment availability.
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