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Norman Road SurgeryTel: 0121 429 6563
Norvic Family PracticeTel: 0121 565 3760
Due to the CVID-19- please DO NOT attend the surgery to book appointments. Please ring the reception to arrange a telephone triage appointment. If the GP wishes to see you then they will arrange a face to face appointment for you.
We are now seeing patients in nurse/ HCA clinics at both Norman Road and Victoria HC (Purple sites). You will be given an appointment time, and we ask that you do not attend earlier as you will not be allowed inside the building until the nurse/ HCA calls you in. Can you please ensure that you are wearing a mask or mouth covering when attending the surgery. If you have any signs of symptoms for Covid-19 do not attend the surgery.
Repeat prescriptions will be sent direct to your pharmacy. We thank you for your co-operation. Please register to order your prescriptions on-line if you have not already registered.
For general information please follow this linkhttps://www.nhs.uk/conditions/coronavirus-covid-19/
If you are concerned that you have the Corona Virus or have come in contact with the Corona Virus please follow this link - httphttps://111.nhs.uk/service/covid-19s://111.nhs.uk/service/covid-19
Requests for repeat prescriptions should be made on weekdays and they will normally be ready in 2 working days.
If you get regular or repeat prescriptions, you could save time by switching to electronic Repeat Dispensing (eRD). eRD sends your prescriptions electronically from your GP surgery to a pharmacy of your choice. It’s easy to use and you don't need a computer or electronic device. Ask your GP or pharmacist to set it up for you.
Patients requiring Emergency Contraception should be aware that they need to access a GP by appointment or the pharmacist as soon as possible or within 72 hours of being sexually active in order for the treatment to be effective.
Patients on repeat medication will be asked to see a doctor, nurse practitioner or practice nurse at least once a year to review these regular medications and notification should appear on your repeat slip. Please ensure that you book an appropriate appointment to avoid unnecessary delays to further prescriptions.
Extensive exemption and remission arrangements protect those likely to have difficulty in paying charges (NHS prescription and dental charges, optical and hospital travel costs). The NHS prescription charge is a flat-rate amount which successive Governments have thought it reasonable to charge for those who can afford to pay for their medicines. Prescription prepayment certificates (PPCs) offer real savings for people who need extensive medication.
These charges apply in England only. In Northern Ireland, Scotland and Wales prescriptions are free of charge.
If you will have to pay for four or more prescription items in three months, or more than 15 items in 12 months, you may find it cheaper to buy a PPC.
There is further information about prescription exemptions and fees on the NHS website
Please allow 48 hours, excluding weekends and Bank Holidays, for your request to be processed. Any problems please telephone the surgery.